ALBANY, N.Y. (NEWS10)-People waiting for their federal refunds should know it could be a while before they see any money. Multiple local tax preparers said they are seeing a delay in the processing of tax returns with some refunds taking months to hit people’s banks.

This year is highly unusual and unlike any other year he’s seen, said Bill Dardanelli, the owner of Capital District Tax Services, who has been a tax preparer for 35 years. Processing delays aren’t the only problem, trying to contact the Internal Revenue Service (IRS) has also been difficult.

“We’ve never encountered a problem like this,” he said.

It’s bad enough some of Dardanelli’s clients who filed their taxes in February are still waiting for their refunds, but there are lengthy waits for people trying to call the IRS. Dealings in the past with the IRS have always been successful Dardanelli said. But, this year even the IRS contact for professional tax preparers has not been helpful.

Ed Canty, a certified financial planner with Canty Financial Management said they are not only seeing delays with the processing of federal returns but with state returns also. He said there have been long delays in the processing of more complex returns that involve things like multiple sources of income, unemployment, and rental property.

Many different factors can affect the timing of your refund after we receive your return. Even though we issue most refunds in less than 21 days, it’s possible your refund may take longer. Also, remember to take into consideration the time it takes for your financial institution to post the refund to your account or for you to receive it by mail.


Owner of American Tax Depot, Gary Edwards, said he’s doing his best to keep clients calm. He said he understands the immensity of the IRS’s workload but said they could have waited to amend unemployment returns and opted to first take care of regular filings.

Additional credits were made available to people who filed for unemployment when the American Rescue Plan was signed on March 11. The IRS announced at the end of March that they would be amending returns for people who collected unemployment within a certain tax bracket that had already filed their taxes.

2020 was a year of many firsts for the nation, least of all the COVID public health crisis and widespread unemployment. A series of stimulus payments from the federal government, to help people navigate COVID financial woes, was also managed by the IRS.

To ensure that all Americans received stimulus money, the IRS told Americans that everyone should file their taxes. Between more returns, unemployment amendments, issuing stimulus money and processing regular returns, the IRS has had its work cut out for them.

“I would say about 1-2% of Federal returns we filed are experiencing an extreme delay in issuance of the refund with no explanation from IRS. The same thing happened last year. I had never seen it before the pandemic,” said Chris Tretter, Tretter CPA, P.C.

The IRS also encouraged people to file early in anticipation of delays this year. Edwards said people who are just filing their taxes have a better chance of seeing their refunds sooner than people who filed in February. He believes this is in part because people rushed to file early creating a bottleneck effect.

People who have not received their refund after 21 days may be wondering what the hold-up is. The IRS website said it could be for one of the following reasons:

  • Errors, such as incorrect Recovery Rebate Credit
  • Because it’s incomplete
  • It needs further review in general
  • It’s affected by identity theft or fraud
  • It includes a claim filed for an Earned Income Tax Credit or an Additional Child Tax Credit
  • It includes a Form 8379, Injured Spouse Allocation PDF, which could take up to 14 weeks to process

Edwards said he tells his clients to avoid calling the IRS at the beginning of the week, because they are more likely to be swamped with calls. The best time to call them is at the end of the week and the end of the day. He said calling Thursday or Friday between 5-7 p.m. may reduce wait times and allow people to successfully reach an operator.

Being patient may be the only thing people can do. On it’s frequently asked questions wepage, the IRS said calling them will not get people’s refunds to them sooner.

Q: Will calling you help me get my refund any faster?

A. No. Unless Where’s My Refund? directs you to call us, our representatives will not be able to provide any additional information.

If Where’s My Refund? says that we’re still processing your return, our representatives won’t be able to give you a specific refund date.


Tretter wants to remind tax payers that the IRS will never call or email them. If it’s been more than two months since filing without seeing a refund, he said the IRS could be performing a manual review and may send a letter.

He said people who receive such a letter from the IRS should follow the instructions as soon as possible and if they are working with a tax preparer to let them know what’s going on too. He also said a disturbing trend has happened in the last couple of years.

“If the IRS has not reached out, the taxpayer may have fallen into this black hole we’ve seen emerge in the last two years,” Tretter said.

He suggests people who do not have success calling about their returns, hire a tax professional to represent them before the IRS. The Taxpayer Advocate Service is also a good resource for people who need help navigating disputes and other issues with the IRS.