SCHENECTADY, N.Y. (NEWS10) – This weekend marks two months since they cut the ribbon at Rivers Casino.
As with any new operation, there have been some kinks to iron out.
As the first Las Vegas-style casino in the Capital Region.
Rivers was “rolling the dice” as far as what kind of games and dining options they should offer. They say they’re welcoming any customer feedback and that they’re doing their best to respond and make changes.
“We didn’t think this would be perfect out of the gate,” Danny Brockdorf, VP of Marketing at Rivers Resort & Casino, said.
Brockdorf says whether it’s through social media, guest surveys or casual conversations with staff on the casino floor, they’re learning where to fold and when to go all in.
“Let it ride is the one we’ve gotten the most feedback on from customers.”
With a high demand for the poker-based table game, they did away with the less popular “Spanish 21” and added more “Let it Ride.”
Over in the high stakes poker room, players complained they were having a hard time getting a seat at one of the 15 tables. In a few weeks, they’ll start holding daily tournaments and high-hand promotions.
“Will be offered at times when the room is a little slower so from a customer demand standpoint we’ll thin it out at busy times because they will want to play in the tournaments and then the cash games after.”
As for the slots, they hadn’t been programmed for the real-time rewards display, a feature most casinos have on their machines.
“We made a change so that the customers can actually see their name and see themselves accruing points so the game becomes a little bit more interactive for them.”
Brockdorf says they also made changes to dining menus, adjusted prices, and added more room on the dance floor at Van Slyck’s Lounge.
This past weekend they were able to get rid of a few construction trailers, freeing up 60 additional parking spots.
What about the “resort” portion?
The 165 room hotel is still a work in progress and a few other amenities like the Riverwalk and outdoor entertainment.
“We’ll have some live bands as well as some other things that I don’t want to share yet but it will be pretty fun out there.”
Guests will be able to walk through the lobby and book a room at the resort this summer.