Spectrum offering credit to customers who lost service during weekend outage

Local

SYRACUSE, N.Y. (WSYR-TV) — Following a widespread outage this past weekend, Spectrum says it will work with customers on getting a credit on their monthly bill.

The credit won’t be automatic. You must call Spectrum to discuss a possible credit.  Spectrum spokesperson Lara Pritchard tells NEWS10’s sister station WSYR, “we will work with affected customers who contact us individually.”

The number to call is 855-707-7328.

Pritchard says, “The outage was caused by weather-related fiber damage to primary and redundant networks, and our teams worked to restore service as quickly as we could.”

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