ALBANY, N.Y. (NEWS10)- Although many cruise and airlines temporarily changed their cancellation policies in response to COVID-19, most have returned to more normal cancelation policies. Cruise lines continue to cancel sailings but are offering either refunds or credits to customers.

News10 ABC has put together cancellation/refund information for Amtrak, airlines leaving from Albany International Airport and cruise lines leaving from New York City.


Amtrak is offering limited service and is waiving change fees on bookings made through May 31. It says on the company’s website customers can change their train reservations by logging into their account. Amtrak customers who made their reservation online as a guest will need their reservation number and the email address or telephone number used when the reservations were made to make changes to a trip. Steps on how to change reservations through the Amtrak app can be found on their website.

Customers who want to cancel their reservation will either receive a voucher to use on a future trip or a refund. Further information about canceling paid reservations by the type of fare, reward tickets, or multi-ride tickets can be found here.


  • Allegiant– Tickets can be canceled up to 24 hours after purchase for a full refund. After 24 hours customers will receive a credit voucher. Go to their website for more information.
  • American Airlines– The airline is offering customers the ability to change flights one-time without a change fee if they were bought before May 31 or are for travel between Mar. 1-Sept. 30. Customers with international travel tickets to China including Beijing and Shanghai are allowed a one-time flight change without a fee for tickets bought by May 31 or are for travel between Jan. 24- Oct. 23. The airline’s full refund policy in regards to coronavirus can be found on their website.
  • Delta– The airline is waiving change fees for all tickets purchased by Apr. 17 and for tickets to travel between Mar. 1-Sept. 30 this also applies to those with existing eCredits to canceled flights from Mar. 1-Sept. 30. Tickets purchased between May 1-31 can be changed without a change fee up to a year after purchase. Go to the airline’s website to view the policy in full.
  • Frontier– Tickets issued before Mar. 10 with travel dates between Mar. 10- Apr. 30 will be allowed to change their itinerary one time without a change or cancel fee as will customers with tickets issued between Mar. 10-31. Other restrictions apply, visit their website for the full policy.
  • JetBlue Airways– Tickets can be canceled up to 24 hours after purchase if the flight is more than 7 days away. For more information visit the airline’s website.
  • Southwest– The airline does not charge customers a change or cancellation fee for any tickets as long as they are canceled 10 minutes prior to their scheduled departure, according to their website. Southwest has also extended the expiration date of some travel funds.
  • United– The airline’s website says it’s waiving change fees for tickets purchased by Mar. 2 for travel between June 1- Dec. 31.

Cruise lines

  • Carnival Cruise– No cancellation penalty will be taken for customers canceling before their final payment. Final payment for cruises five days or less is due 75 days prior to sailing. Final payment for cruises 6 or more days is due 90 days prior to sailing. The entire cancellation policy can be found on their website.
  • Crystal Cruise– The cruise line has canceled many cruises and is offering customers the option to receive a 125% credit towards a future cruise or to receive a full refund. A list of canceled cruises and cancelation information can be found on their website.
  • Disney Cruise– All new departures for Disney Cruise Line are canceled through June 18, Disney Magic sailings through July 2, and Vancouver sailings through the end of June. Affected guests will receive a credit to be used within 15 months. The cruise line is asking individuals who booked through a travel agent to contact the agent directly. More information can be found on their website.
  • MSC Cruises– Customers who have a cruise booked on or before July 31 can cancel their booking up to 48 hours before their departure time and will receive a future cruise credit, valid to use on any MSC cruise before Dec. 31, 2021. Further information on this updated cancellation policy can be found on their website.
  • Norwegian Cruise Line– Customers who booked a cruise departing through Sept. 30 can cancel up until 48 hours before their departure for a 100% future cruise credit. Customers will have until Dec. 31, 2022, to redeem the credit. The cruise lines cancellation schedule fee can be found on their website.
  • Princess Cruise– The cruise line has updated its cancellation policy for cruises departing now until Sept. 30. Customers can cancel up to 48 hours before departure time and receive a Future Cruise Credit for 100% of cancellation fees for cruises departing through Dec. 3, 2022. Additional information regarding the cancellation policy can be found on their website.