BOSTON (AP) - The state's $46 million Web-based system to track unemployment benefits was plagued with problems for months after it launch, frustrating state employees and imperiling residents seeking benefits.
State Labor Secretary Rachel Kaprielian (kuh-PREEL'-yun) tells The Boston Globe (http://bit.ly/1sZolmf ) that the agency was initially strained by the "relentless nature" of the problems. The system was rolled out before Kaprielian took office.
The Globe obtained hundreds of emails detailing the turmoil. One person who couldn't get benefits paid faced eviction. Another, with a brain tumor, couldn't pay for health insurance.
Many other unemployed workers received letters erroneously telling them they owed the state for overpayments, one for $45,000. One email from a department officials said the system had paid out $800,000 in benefits that it shouldn't have.
Kaprielian says the system is now stable.
Information from: The Boston Globe, http://www.bostonglobe.com
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