NEW YORK--A warning to New Yorkers based on complaints from
consumers who have been contacted by people posing as representatives of
Microsoft has been issued.
Callers are attempting to gain access to consumer's
computers by claiming their units are running slowly because they are infected
with viruses or need additional software.
fraudsters come in all shapes and sizes, from false advertisers and illegal pet
sellers, to identity thieves and predatory lenders. Unfortunately, we can now
add scammers posing as computer experts to that list," said Attorney General Schneiderman.
Schneiderman offered the following tips to avoid this type of scheme:
What to do if you get a call:
up the phone.
not give out your password. No legitimate organization will ever request
not provide any billing information.
What to do if you allowed
someone access to your computer:
your computer and email passwords.
or download legitimate security software and scan your computer. Delete
any files that are identified as problematic. Some service providers
offer free tools that can help detect and remove viruses.
you were charged for "services," dispute the charges with your
credit card company.
you gave out your billing information, you might want to consider closing
a complaint with the New York State Attorney General's Office. You
can obtain a complaint form by calling the Attorney General's Consumer
Hotline (800) 771-7755
or visiting the Attorney General's website, www.ag.ny.gov.