Schneiderman issues warning of ‘Microsoft’ technical support sch - NEWS10 ABC: Albany, New York News, Weather, Sports

Schneiderman issues warning of ‘Microsoft’ technical support scheme

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NEW YORK--A warning to New Yorkers based on complaints from consumers who have been contacted by people posing as representatives of Microsoft has been issued.

Callers are attempting to gain access to consumer's computers by claiming their units are running slowly because they are infected with viruses or need additional software.

"Consumer fraudsters come in all shapes and sizes, from false advertisers and illegal pet sellers, to identity thieves and predatory lenders. Unfortunately, we can now add scammers posing as computer experts to that list," said Attorney General Schneiderman.

Schneiderman offered the following tips to avoid this type of scheme:

What to do if you get a call:

  • Hang up the phone.
  • Do not give out your password. No legitimate organization will ever request this information.
  • Do not provide any billing information.

What to do if you allowed someone access to your computer:

  • Change your computer and email passwords. 
  • Update or download legitimate security software and scan your computer. Delete any files that are identified as problematic. Some service providers offer free tools that can help detect and remove viruses.
  • If you were charged for "services," dispute the charges with your credit card company.
  • If you gave out your billing information, you might want to consider closing your account.
  • File a complaint with the New York State Attorney General's Office. You can obtain a complaint form by calling the Attorney General's Consumer Hotline (800) 771-7755 or visiting the Attorney General's website, www.ag.ny.gov.
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