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Local homeowner's elect San Diego flood and mold specialist Gold Coast Flood Restorations as the best provider of water and mold damage restoration services. The family-owned and operated business has been servicing San Diego County's water, sewage, flood and mold damage restoration needs since 1988.
San Diego, California (PRWEB) February 13, 2014
A flood restoration company with local San Diego roots has been named the top-ranking local water damage and mold remediation provider by the industrys fastest-growing service provider review website. Angies List provides an online community for homeowners and consumers to search and rate service providers in their area - from dentists and auto shops, to contractors and handymen. With over 2 million members and counting, Angies List is quickly becoming the standard for service provider reputation management. Joe Colombo, the owner and CEO of San Diegos Gold Coast Flood Restorations, says that being the top-ranked company in both of our core service categories on such a widely respected and recognizable website such as Angies List is a huge honor for us and a true testament to our commitment towards being the best provider for structural water and mold restoration in San Diego County. The fact that these rankings come directly via unsolicited reviews from our own customers validates our number one goal as a company - to provide unmatched customer service and quality during what can be a very stressful experience.
The Angies List ranking system takes into account a number of metrics, including how many customer reviews a company receives, and the overall grades given by the reviewing customer. These grades include categories such as Price, Quality, Responsiveness, Punctuality, and Professionalism. Out of the last 90 reviews, Gold Coast has scored 86 A overall scores - a phenomenal average compared to their closest competitors. Consumers who have had a service provided by any company with an Angies List profile can also provide a description of the work performed, and comment on the level of service. One recent Gold Coast customer left this comment:
"I would give this company an A+. They were extremely professional and completely cleaned up after themselves. I felt very confident with them, I even left the house to do errands. Mike in the office even followed up with a phone call to see if every thing was satisfactory with the service."
Colombo believes that the rise of consumer watchdog websites such as Yelp! and Angies List has actually benefited his company, by bringing increased attention from potential customers to what has always been the Gold Coast mantra: integrity, customer service, and quality workmanship. Not all flood and mold restoration providers are created equal, says Joe. We have a great group of technicians who are like family, and that family atmosphere lends to a strong sense of pride in our work - which manifests as a direct benefit to our customers.
Founded in 1988, Gold Coast Flood Restorations rises above its competitors in a crowded market by offering a broad range of services while still retaining a tight focus on their core specialties - structural damage restoration. All we do is disaster restoration, primarily water damage restoration and mold remediation, adds Mike Belk, Gold Coasts Operations Manager. By focusing on our niche specialty, and not reaching too far out of our comfort zone, we are able to maintain a high value experience for our customers. We still get unique situations now and then [Gold Coast recently remediated an entire warehouse contaminated with protein supplement powder], but our main focus is water, sewage, and mold cleanup for residential, commercial, and industrial properties.
In the current Internet Age where customer service is king, maintaining their pedestal atop the Angies List rankings in water damage and mold remediation is something Colombo and his team take very seriously. We are not a nationally franchised, multi-location brand. We are a single location, family owned and operated company [Belk and Colombo are second cousins, and there are two pairs of father-son technicians], so we do not have the luxury of being gifted jobs by large insurance companies. The majority of our work is referral-driven, so we have to make sure our customers and clients are happy. This begins with the very first phone call, where homeowners or property managers with a flood or mold problem will reach either our manager [Belk], or myself, says Colombo. Any emergency calls made after hours will go directly to one of our lead technicians who are on a rotating on-call basis. We do not have a call center or recording service. Every single call reaches a live person who can directly assist the customer without transferring or delays - 24 hours a day, 365 days a year. Once our crews arrive to a job site, the customer is immediately greeted with professionalism, friendliness, and industry-leading knowledge to diagnose damage and execute restoration services. Belk adds that, Our Angies List reviews and top ranking are great, but thats only the tip of the iceberg. We have an entire wall at our office plastered with hand-written thank yous from happy customers. In a field where your customer is NEVER happy to need you, it is extremely gratifying to know that we were good enough to change their disposition.
Setting the benchmark for San Diego flood restoration, water damage, and mold remediation services, Gold Coast Flood Restorations is ready and willing to assist homeowners and property managers with any size service - at any time. With 5 fully stocked, state-of-the-art response trucks, and a warehouse full of top-of-the-line equipment, Gold Coast specializes in services ranging from a single residential water heater platform, to catastrophic, multi-level high-rise floods. Centrally located for rapid response time and servicing all of San Diego County, including Alpine, Coronado, El Cajon, Jamul, La Mesa, Santee, Rancho Santa Fe, Lakeside, Lemon Grove, Poway, Carlsbad, Encinitas, Chula Vista, Ramona and Pine Valley. Call Gold Coast TODAY at 888-373-9243 for immediate assistance and experience service where Honesty and Integrity are NOT forgotten.
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