NEWS10 Special Report: How safe is your phone? - NEWS10 ABC: Albany, New York News, Weather, Sports

NEWS10 Special Report: How safe is your phone?

CLIFTON PARK, N.Y. -- "A local woman, who we'll identify as 'Mary,' recently received the shock of her life after getting her phone serviced at a Clifton Park store, says she got more than she bargained for.

"Nude pictures, just different positions and different things and going on and that was shocking," she said, describing images that appeared on her phone after it was serviced at a Sprint store in Clifton Park.

"I brought it in, and they were going to give me a new phone, take my pictures, save them, try to fix the phone and if they couldn't fix it they were going to give me a new one. So what he did was, he said, ‘I couldn't fix it,' so he was supposed to give me back my pictures on this phone. Well he gave me back the pictures but he left the card in there," she explained.

But it was a memory card with someone else's private information, phone numbers, and naked pictures.

"I was pretty shocked, because my kids, what if my children had gone through the telephone, you know, and saw them in there?" she questioned.

How could this happen?  NEWS10 ABC's Trishna Begam went to the store, found a person who claimed to be the ‘store lead,' and demanded answers.

"I'm not quite sure how something like that could happen, if that happens that's a mistake on our employee," said the employee.

It's a mistake he says shouldn't happen, because when a customer trades in or upgrades a phone, the company erases the device. He even demonstrated how easy it is to erase a phone.

So who are the people in the photos? Well, using the contacts found in Mary's phone, NEWS10 ABC located a man who claimed to be the original owner of the card. He said the provocative pictures were of himself and his wife. While they didn't want to be interviewed, he said they are deeply embarrassed, outraged, and worried. They wonder if one person saw these pictures, who else might have?

Mary is upset and nervous too at the thought.

"I just didn't know like, my stuff. Did someone else get my stuff, like who had my contacts, who had my pictures?" she asked.

The Sprint employee NEWS10 spoke with said the store takes customer information very seriously, saying that the store is audited on things like this and that the sharing of customer information could result in an audit failure. A failure, he said, could ultimately result in the shutdown of a store.

Mary hopes Sprint looks into the incident for her sake and every customer who took or purchased a phone from the store.

"How many other pictures are they keeping on a card, like if that person brought their phone in to have pictures transferred off so their phone could be fixed and here they're thinking their pictures are deleted and they're not, how many other pictures are they keeping on this card or in their computer?" she asked.

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