Local Walmart customer to receive gift card after being affected - NEWS10 ABC: Albany, New York News, Weather, Sports

Local Walmart customer to receive gift card after being affected by online price glitch


EAST GREENBUSH, N.Y. – Earlier this week, Walmart customers shopping online found deals that seemed too good to be true, and it turns out they were.

Walmart stated that on Tuesday night that there was a glitch on their website which caused item prices to be significantly reduced; treadmills were listed at $33 and computer monitors for just under $9. One local man says he was one of the customers during the glitch.

"I hopped online and sure enough, there were very low prices," said Jim LaMountain of Stephentown. "I bought a few electric ride along cars for my grandchildren. They were a very good price, $29.97, listed for $259 regular price."

Little did LaMountain know, his grandkids' cool cars were about to be repossessed.

Scores of online shoppers, including LaMountain, woke up to an email saying their orders have been cancelled. A glitch in the big box store's computer system rolled some of its online prices too far back.

Since the incident, Walmart Spokesperson Ravi Jariwala released a statement saying: "We did, in fact, experience a technical error that caused some items on our website to display incorrect pricing. We're sorry for any inconvenience to our customers."

When asked by ABC News if Walmart is obligated to fulfill a completed credit card transaction, Jariwala pointed to its terms of use, which states: "We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department."

The company says it has now resolved the issue and a $10 e-gift card will be given to customers for the trouble.

LaMountain said he was a little upset he would only be receiving a $10 gift card but he said he "knew it was too good to be true."

Walmart says it has resolved the issue and Walmart.com is functioning normally. As a precaution, computer technicians are checking the rest of the prices on the store's website.

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