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SingHost Launches Remote Assistance For Better Customer Service
Singapore, Singapore (PRWEB) February 27, 2013
SingHost is a web hosting company that has been providing customers from Singapore, as well as other locations around the world, with quality web hosting services. Over the years, the web hosting industry has grown considerably primarily due to an increase in the usage of the Internet. The Internet is now home to millions of websites featuring content related to commerce, entertainment, sports and so on. Many web hosting companies have also started to provide web development services with their web hosting packages.
In order to compete with the competition within the web hosting industry, SingHost has always aimed to establish itself as a company that works diligently towards providing high-quality services to their customers. SingHost also has its own Research and Development Division that continuously monitors the entire IT spectrum, and innovates with new web hosting products and services, in order to keep the company updated regarding any new technologies that may benefit customers.
SingHost has also established itself as being one of the best in the business with regards to customer service. As compared to other companies who may not place solving customer issues as their priority, SingHost has invested much resources into developing a team of competent technical support staff. Regardless of the nature and technical level of the client's problem, the support staff at SingHost are always ready to help out clients, and solve whatever web hosting issues that they may be facing.
A good example to illustrate this point is a situation in which a customer is having trouble installing certain features using the cPanel control panel interface of their web hosting account. A technical representative at SingHost will not only be available to help, but he or she will also be ready to assist by remotely connecting to the user's desktop with the user's permission. Once the remote connection has been established, the technician will be able to help resolve the problem much more effectively.
This remote assistance feature for technical support has recently been launched by SingHost. This is a feature that customers will not be able to get from most of the web hosting companies that are in business today. Availability through phone and email as well as video conferencing in some cases is quite useful. However, letting a skilled technician access your computer virtually in order to solve a problem is one of the most efficient ways of dealing with a situation. "I like the way they can remotely connect to my desktop, because my issue gets resolved very quickly," adds Lilian Loo of the learn guitar free website.
SingHost has always striven to recognize all of the ways through which they can serve their clientele more efficiently. The provision of their new support feature known as 'Your Virtual Technical Assistant' is proof of this very fact, and reaffirms SingHost's dedication to providing excellent web hosting services as one of Singapore's top web hosting providers.
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