ALBANY, N.Y. - Recent guests of the Desmond Hotel in Albany are upset regarding the way the hotel handled a very serious situation.
Between May 2011 and March 2012 everyone who stayed at the Desmond was at risk of having their credit or debit card information stolen, according to a letter sent out by the Desmond to one of its guests.
There was a security breach, where a hacker got into the hotel computer and began stealing financial information.
"They wiped out my account I have four dollars left in my account," said Jeanene Traficante. Many people in her family, including her mother Ruth, were victims of this security breach because they stayed at the hotel in February for a family wedding.
However, they are more upset about the way the hotel handled the breach rather than the breach itself.
"My husband called the Desmond and they said 'yes they had been compromised' and he said why didn't you send some word out to somebody and they didn't have an answer for us," said Ruth Sawicki. "They could have at least had the courtesy to say we have an issue, keep track of your credit card and spending and look at your accounts this could happen I don't understand why they didn't."
An official statement from the hotel was emailed to some guests but not everyone.
"I don't understand how you can try to contact a few people when none of us were contacted," said Traficante.
In the official statement which News10 received from another guest, The Desmond said, "We investigated what took place and have taken appropriate action to prevent this type of incident from happening again."
That's not enough for Traficante. "It's a very reputable place, it's a beautiful place, they did a wonderful job at the wedding, I don't understand how they could let something be compromised so easily and then not tell anybody."
The Desmond refused to speak with News10 regarding this issue.
341 Northern Blvd., Albany, NY 12204
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