Four Seasons Capital Region Representative Tom Cronin
It's a costly blame game for local customers who went to the Long Island based Four Seasons because they trusted the name, and what's not to trust? They promise the best, including the best craftsmen, so you'd think the company would be outraged to find out their rooms were being built wrong. Think again!
"We have $23,000 into the project, and what are we looking at? Something that has to be torn down and rebuilt," said Tom Roulier. The town of Wilton ordered Tom and Joanne Roulier to tear down their new Four Seasons sun room, and would not issue a certificate of occupancy.
"We thought Four Seasons has been around forever, why not?" said the Rouliers, "when it rains or snows water comes into the room onto the floor." They showed us a window that was put in backwards. There's no cap on the roof. They say when the snow melts it runs in the room.
The Rouliers say, "the roof line doesn't meet..the shingles don't match...We had a tremendous ice building up and it poured into the room." Now out $23,000 for a room that has to be torn down, Tom and Joanne Roulier were desperate to get their money back.
What do they say Tom Cronin, president of Four's Seasons' local franchise, told them? "He said there was nothing wrong with the room," said Tom Roulier. They say he was still trying to get money out of them. Then the Rouliers tried to get Four Seasons to step in and there was a glimmer of hope. A report from four seasons their field inspector the room was not put together properly.
But Four Seasons told the Rouliers the company was not responsible. "They said their responsibility is limited to their product and that's it's the responsibility of the independent contractor." Tom Cronin says, "the room was built in the middle of winter. There was some problems where caulking was needed." Then he points the finger at the Rouliers.
Tom Cronin says, "they refused my men to continue to work on the room so therefore they are in breach of contract," Breach of contract? Meet another woman who Tom Cronin says is in breach of contract, Kim Shea.
"Mr. Cronin has a lot our money which he did not earn $18,943.09," said Kim Shea. She has even less to show than the Rouliers. Her sunroom is still in boxes inside her garage in North Greenbush while her therapeutic hot tub sits in her driveway filling up with stagnant water.
"I have lupus, fibromyalgia, arthritis in my spine and hips." said Kim Shea. This hot tub is supposed to help. The problem: Kim Shea says Tom Cronin sold them the wrong size room, even though she says she gave him the dimensions of the hot tub. Now the tub won't fit, and Kim Shea says to fix it Tom Cronin wants an extra $9,000.
"They had contracted for a specific room we had given them a specific room had it delivered they wanted us to change the room," said Tom Cronin. He says he did not mis-measure it.
"We went back there and tried to work with her on a full refund--she refused it," said Tom Cronin, "Four Seasons offered her a full refund for the room and offered to build her the room she requested at cost."
Kim Shea's got the documents to prove she's never been offered a full refund. Because if she had, she would have jumped at it.. Why? She's had to hire another company to fix the foundation and build the right size room. She's also hired a lawyer to try and get her money back and the costs keep piling up.
Kim estimates her costs are at $50,000. Kim Shea says, "I can't work..I don't have that kind of money." Tom Cronin says Four Seasons still has complete confidence in him.
Four Seasons, not Tom Cronin replaced the Rouliers sunroom. Now here's where it gets interesting a Four Seasons representative told Kim Shea they've been ordered by Tom Cronin not to make any more offers to Kim Shea.
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